Privacy Policy

Practice Name: Anna Cantalini Psychotherapy

Practice Owner / Health Information Custodian: Anna Cantalini, MA, RP (Registered Psychotherapist)

Location: Sarnia, Ontario

Contact Email: annac.psychotherapy@gmail.com

Contact Phone: (519) 384-8892

1. Introduction & Overview

At Anna Cantalini Psychotherapy, your privacy and personal information are treated with the highest degree of respect, confidentiality, and clinical care.

This Privacy Policy explains how personal information and Personal Health Information (PHI) are collected, used, disclosed, and safeguarded when you visit our website (www.annacantalinipsychotherapy.com) or interact with our practice.

As a Registered Psychotherapist practicing in Ontario, Canada, Anna Cantalini adheres strictly to:

  • PHIPA (Personal Health Information Protection Act, 2004 — Ontario)

  • PIPEDA (Personal Information Protection and Electronic Documents Act — Canada)

  • CRPO Professional Standards and Code of Ethics (College of Registered Psychotherapists of Ontario)

2. Collection of Information

A. Website Visitors (General Information)

When you browse our website, limited non-identifying technical data may be automatically collected by our website host (Jane Clinic Sites) or standard security analytics. This may include IP addresses, browser types, device information, and pages visited. This data is used solely to maintain site functionality, security, and performance.

B. Contact Forms & Inquiries

When you submit an inquiry or consultation request through our contact form, website links, or email, we collect:

  • Your name

  • Contact details (email address and phone number)

  • Preferred contact preferences

  • Brief information regarding your inquiry

Note: General website contact forms and unencrypted emails are not fully secure channels. Please avoid sharing highly sensitive personal health details via general contact forms.

C. Personal Health Information (PHI)

When you become a client or engage in clinical services, we collect Personal Health Information necessary to provide safe, effective care. This includes health history, clinical notes, appointment history, and billing records. Full clinical privacy practices and consent details are provided within your clinical intake documentation hosted securely on our practice platform (Jane App).

3. How Your Information Is Used

We use the information collected on this website to:

  • Respond to your inquiries and consultation requests

  • Schedule appointments and manage clinical administrative tasks

  • Provide safe, tailored, and regulated psychotherapy services

  • Maintain billing and financial records as required by Ontario healthcare regulations

4. Confidentiality & Limits to Confidentiality

In healthcare, confidentiality is a legal and ethical requirement. Information shared within therapy sessions or contained in clinical records is confidential and will not be disclosed to third parties without your explicit, written consent.

Under Ontario law and CRPO ethical codes, the following rare exceptions mandate or permit the disclosure of information without consent:

  1. Imminent Harm: If there is a clear and imminent risk of serious physical harm or death to yourself or another person.

  2. Child Protection: Suspected or reported physical, sexual, or emotional abuse or neglect of a child currently under 16 years of age.

  3. Vulnerable Adults: Reported abuse or neglect of an adult living in a long-term care home or retirement home.

  4. Sexual Abuse by a Regulated Health Professional: If a client reports sexual abuse or misconduct by another regulated health professional in Ontario (the reporter's name is kept confidential; client identifying details are only disclosed with consent).

  5. Court Order / Subpoena: Legal summons, court order, or warrant issued by a judge commanding the release of records.

  6. Regulatory Audit: Mandatory quality-assurance audits conducted by the College of Registered Psychotherapists of Ontario (CRPO).

5. Storage, Retention, and Security

  • Clinical Records Platform: Clinical records, online scheduling, and telehealth services are managed using Jane App, a secure, HIPAA- and PHIPA-compliant electronic practice management system. Clinical data is encrypted in transit and at rest, and stored on secure Canadian servers.

  • Retention Period: In accordance with CRPO guidelines and Ontario health regulations, adult clinical health records are retained for at least 10 years following the date of the last clinical entry (or 10 years after a client turns 18, whichever is later).

6. Your Rights Regarding Your Personal Health Information

Under PHIPA, you have the right to:

  • Request access to your Personal Health Information and clinical records.

  • Request corrections to inaccurate or incomplete personal health details.

  • Withdraw or place limits on consent for the collection, use, or disclosure of your PHI (subject to legal requirements).

To exercise any of these rights, please contact Anna Cantalini directly at annac.psychotherapy@gmail.com.

7. Crisis & Emergency Disclaimer

This website and its electronic contact forms are not monitored 24/7 and are not designed for emergency or crisis intervention.

If you are experiencing a mental health emergency or imminent safety risk:

  • Call or text 9-8-8 (Suicide Crisis Helpline - Canada)

  • Call 1-800-307-4319 (Mental Health First Response, Sarnia-Lambton)

  • Call 911 or go immediately to your nearest hospital Emergency Department

8. Questions and Complaints

If you have questions regarding this Privacy Policy or wish to discuss privacy concerns, please contact practice owner Anna Cantalini, MA, RP.

If your privacy concerns remain unresolved, you have the right to lodge a complaint with the Information and Privacy Commissioner of Ontario (IPC):

  • Website: www.ipc.on.ca

  • Toll-Free Phone: 1-800-387-0073